November 29, 2017

iOS 11: Problems with play count / last played, rating not syncing

Some users observe that when they have played a song in SmartPlaylist the play count / last played date are not updated. Some also say that the rating they do in SmartPlaylist is not synced to iTunes.

In all these cases it is iOS 11 which causes those problems. It is the Music app in the background which sets (or should set ...) the play count and last played date. But sometimes this does just not happen. SmartPlaylist can only read the values from the Music app. Also, if the rating does not sync to iTunes, it is a iOS 11 problem, since SmartPlaylist has nothing to do with the syncing process.

Personally, I had the play count and last played date problems only at the very beginning of iOS 11. After a while it got okay again, but I don't know when/why exactly. Make sure you update to the latest version of iOS 11.